Q1:What main products do you offer?
Re:We specialize in a full range of intelligent access control solutions, including telescopic gates, cantilever gates, sliding gates, sectional sliding gates, roller shutters, garage doors, license plate recognition barriers, turnstiles, rising bollards, and folding gates. We can customize solutions for residential, commercial, and industrial projects.
Q2:Can I customize the size, color, or design of the gate?
Re:Yes, fully customizable services are available. We support custom sizes, colors (like powder coating), materials (aluminum alloy, stainless steel), and even logos/engravings to match your project needs.
Q3:What material are your gates made of?
Re:Our main materials are high-quality aluminum alloy and stainless steel, which are corrosion-resistant, durable, and low-maintenance, ideal for long-term outdoor use.
Q4:What is your minimum order quantity (MOQ)?
Re:For standard products, MOQ is 1 set. For custom projects, we accept small-batch orders, please contact us to confirm details.
Q5:Do you provide installation instructions or support?
Re:Yes, we provide detailed English installation manuals, video guides, and 24/7 online technical support. For large projects, we can also arrange on-site installation guidance upon request.
Q6:What about the warranty?
Re:We offer a 1-2 year warranty for main products (motor and control system included). During the warranty period, we provide free replacement parts and technical support for quality-related issues.
Q7:How do you handle shipping?
Re:We work with reliable logistics partners to offer sea, air, and express shipping. We can also support EXW, FOB, and CIF terms as per your requirements.
Q8:Can you help me with project design or quotation?
Re:Absolutely! Our professional team can provide free project design drawings and detailed quotations based on your site size, usage scenario, and security needs. Just send us your requirements.